Policies & Practices
Please include the item number (example: Geo-1927), the description, location and price with all correspondence. A convenient form is available for you at checkout once you have items in your cart. Simply send the completed form to us and we will confirm availability as soon as possible. Do NOT send payment until confirmation with total including shipping is received.All orders will receive an email confirmation. This confirmation assures that an item is available and has been placed on a hold status pending receipt of payment (if applicable).
Payment Methods Accepted
We accept and prefer PayPal (email@example.com). We also accept all major credit cards. To provide credit card information email us. We accept domestic checks and will ship when funds clear. We also accept money orders and bank checks (domestic).
Our reputation is based on your satisfaction. We work hard to provide complete detailed descriptions of each specimen and examine them closely to insure we note any damage or details that may be important to you. We make every effort to accurately define the specimen photographically, picturing different angles and checking color saturation and accuracy (on our equipment). If you are at all unsatisfied with your purchase simply notify us by email, re-pack it carefully, and send it back for a refund of the purchase price (if received in the condition in which it was sent).
We will fully refund your purchase price (not including shipping) for any specimen returned in the condition in which it was purchased. Should you decide to return a specimen you must notify us within 14 days of receipt. It is imperative you pack the specimen well as we will only refund specimens returned in the condition in which they were sent. If you do not insure the package, we cannot be responsible for damage
For orders of multiple specimens email me with the description and specimen code and I will work with you as margins allow. Deep discounting is simply not figured into our pricing, as our objective is to offer aggressively priced quality pieces to begin with. For wholesale products please do contact us prior to any major show. We always have wholesale at our Just Minerals Events (Tucson and Denver).
If you are a regular customer, I am more than pleased to reserve and hold a specimen, or multiple specimens, for you. I will work with you on extended payments and lay away specimens for up to three months. You may consolidate specimens over a period of time to save shipping costs.
Orders can be placed via our online order form or an email at firstname.lastname@example.org We accept PayPal, Master Card, Visa, American Express, money order, bank checks or personal checks.
We generally utilize the U.S. Postal Service for shipment. Orders from within the U.S. with dollar value over $200, will be sent via Priority Mail (2 – 3 days delivery) unless otherwise instructed. Specimens valued over $500 will require insurance at $2 per $100 in value. Non-U.S. orders will be sent via Priority Mail Interational (6 – 10 days delivery). Non-U.S. orders over $500 will be sent via Express Mail International (3 – 5 days). The customer is to pay the full amount of the shipping costs, plus 50 cents per pound, for up to 10 pounds, for handling fees. Shipping costs are based upon the final weight of the package and the ship to location. In general, a package weighing less than 1 pound will cost $7 or less (first class mail) to ship within the U.S. To send a package weighing less than 1 pound to Europe will cost around $20. International shipments sent first class mail will not be insured. To insure international packages over $250 you must be willing to accept customs declarations at the insured value. In order to calculate postage costs go to the following website: http://www.usps.com/. We ship out of zip code 28401.
Our site uses an order form for customers to request information, products, and services. We request visitor’s contact information (name, address, and email address) and financial information (payment information to make purchases). Contact information from the order form is used to ship orders to customers. The customer’s contact information is used to contact the visitor when necessary. Financial information that is collected is used to bill the customer for products and services.
The web site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect your financial information.
We provide users the following options for removing their information from our database and to not receive any future communications from our service.
- You can send an email to email@example.com
- You can send a letter to the following postal address.
913 Orange St
Wilmington, NC 28401
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact.
913 Orange St
Wilmington, NC 28401